How to build standard operating procedures for home service businesses

An SOP is just the best way you know to do something, written down. Without them, quality lives in your head and walks out the door when a good tech leaves.

Start with the jobs you do most and the ones that go wrong most. Write the steps plainly, the way you would explain them to a new hire on a ride-along. Keep them short enough that people actually read them.

Culture is what you tolerate. SOPs are what you expect.

Then bake the SOP into the tool your team already uses, so the right steps show up on the job. Consistency is what turns a crew into a company.