Dispatch.
The act of assigning and sending technicians to jobs, and the function that coordinates it.
What is dispatch?
Dispatch is how the right tech gets to the right job at the right time. It covers assigning work, sequencing the day, and reassigning fast when things change. In a growing shop, dispatch becomes a dedicated role.
Why it matters for home service businesses
Good dispatch keeps techs busy and customers happy, while bad dispatch creates windshield time, missed appointments, and frustrated crews. A shared, real-time schedule is the foundation of dispatch that scales.
How Lakehouse handles it
Lakehouse gives dispatchers a live calendar the whole team trusts. See scheduling.
See how Lakehouse puts this to work for your shop.
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Related terms.
Field service software
Software that helps a service business schedule jobs, manage customers, quote, invoice, collect payment, and communicate, all in one place.
A2P registration
The one-time process that lets a business reliably send text messages to customers over standard phone numbers.
Work order
A record of a specific job to be done, including the customer, the task, the assigned tech, and the status.
See it on your own jobs.
Book a working session with the Lakehouse team. Bring a real job, a real estimate, and a real question about running your business. We will show you how Lakehouse handles it.