First-time fix rate.
The share of jobs resolved on the first visit, without a return trip for parts or a second diagnosis.
What is first-time fix rate?
First-time fix rate is completed-on-first-visit jobs divided by total jobs. It is a measure of preparation: truck stock, diagnostic quality, and whether the office captured enough detail when the call came in.
Why it matters
A second trip consumes drive time, a dispatch slot, and fuel while producing no additional revenue, so it usually erases the margin on the original job. It is also the single biggest driver of how customers rate the experience.
How Lakehouse handles it
Equipment records and job history travel with the property, so the tech knows what is installed before arriving. See equipment records.
See how Lakehouse puts this to work for your shop.
Book a demoSee it on your own jobs.
Book a working session and free business audit with the Lakehouse team. Bring a real job, a real estimate, and a real question about running your business. We will show you how Lakehouse handles it.